It’s not the message
It’s the tone and delivery
Half Day
Aim
To give selected staff the tools and understanding to better relate to colleagues from different cultures
Content
- What different cultures do we associate with?
- Unconscious basis and how this can impact on how we interact with other cultures
- What is unconscious bias & how did we develop this?
- Eliminating any unconscious bias we may have
- Professionalism
- New Zealand colloquialisms and how they may be misunderstood by other cultures
- What are some of NZ’s colloquialisms & how these may be interpreted
- How could their interpretations impact on other people of other cultures?
- Understanding specific differences in cultures
- Examples of how some other cultures have a hierarchical structure and it’s importance
- Communicating with those from different cultures
- Examples of how other cultures communicate
- Examples of how other cultures learn
- Best training techniques which are useful in training other cultures
- Examples of how body language can influence communication
- VAK and how to capitalise on these tools
- Communicating in the consciously competent mode
- How your tone of voice can influence a conversation
- Engaging people so that they feel valued
- Giving instructions with those different cultures
- Being SMART when giving instructions
- Resilience and patience
- The importance of feedback when giving instructions – Open-ended questions
- Utilising the appropriate Leadership Style
- When to delegate and when to task allocate
- Should we delegate or allocate tasks?
- What is the difference, and why does this matter?