Do it once. Do it right!
The nuts and bolts of “Working Smarter not Harder”
Use your constraints to enhance productivity
One Day
Aim
Waste (loss management) within the service industry can run as high as 50%
Waste (loss management) within the manufacturing industry can run as high as 20%
This programme will help you identify areas of loss management within your organisation whether it be reworks, under utilisation of staff, the telephone or unchargeable time.
Content
- A better understanding of why loss management occurs
- The Waterfall Effect
- The need for metrication to better understand the true cost
- What are the key areas where loss management occurs?
- A better understanding of the need to reduce loss
- How do these costs impact on the company profits?
- How can these factors impact on staff morale?
- How these repetitive issues can impact on team dynamics and/or interdepartmental relationships
- The invisibles we do not see
- Are your meetings effective?
- How effective are your communication systems?
- Does this effect only you or is there a downstream effect?
- Making your delegation process work effectively
- Evaluating the effectiveness of your work flow processes
- The need to reduce double handling
- The need for standards
- Why we need a benchmark to work to
- How to set the benchmark
- How to move the benchmark as the standards improve
- Operational Constraint Notifications
- Work flow processes
- Identification of repetitive problems
- Ineffective training
- Double handling
- How Service Level Agreements can assist this process