Business Development
- Building Client Relationships
- Engaging Our Customers
- Handling Difficult Customers
- How do We “Up the Ante”?
- How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%
- How to Prepare a Business Plan
- How to Write Up & Control SOP’s (Standard Operating Procedures)
- Improve Performance Through Service Level Agreements
- Quality Assurance – A Shared Responsibility
- Root Cause Analysis for Effective Problem Solving
- Sales – An Everyday Process
- Sales with a Twist
- Strategic Planning to Grow Your Business
- Telephone Sales – An Everyday Process
- Telephone Techniques for Courtesy & Service
- The ‘Triple A’ Programme