Half Day
Aim
To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.
Content
- Can anyone sell?
- The differences between selling on the telephone and selling face to face
- How your tone of voice can influence a conversation
- The types of questions to utilise
- What really is listening?
- The barriers to communication that we need to be aware of when speaking with our customers
- How to soft sell by using benefits and features
- Developing rapport so that sales is an outcome
- Upselling – the easy sale
- Buying signals
- Managing resistance
- Closing the sale