To go back to our main page – https://vjhenderson.co.nz/courses-2/management-development/the-course-for-team-leaders/
- The Changing Role of the Team Leader
- Where are we now and where do we need to be?
- The Team Leader’s/Manager’s role (12 Key Activity Areas)
- Accountability and empowerment
- Legislation
- Legislative requirements
- Disciplinary procedures
- Company practices and policies
- What you can do and say
- Setting Quality Standards
- Identify the key factors to success
- How to set qualitative and quantitative goals in performance and behaviour
- Audit procedures – both formally and “as and when” required
- Giving constructive feedback
- Communication Skills
- To identify the needs of the Team Leaders
- Establish an effective communication network both internally and externally
- How to maintain the communication network
- Communication with staff i.e. giving directives and orders
- Communication – VAK, perception, open & closed questions, specific & non specific
- Giving and receiving feedback
- Open communication – courageous conversations
- Reporting back to Management
- The downstream effect of ineffective communication
- Internal Customer Care
- The relationship between external and internal customer care
- Why is internal customer care so important?
- Who are your internal customers?
- Why we need to communicate effectively with our customers
- Teambuilding
- Teambuilding
- The 9 Building Blocks to developing an effective team
- How to identify the real needs of your team
- Change Management
- What is the real reason people resist change?
- What is the difference between planned change and sudden change?
- The steps to planned change and sudden change
- Delegation & Time Management
- Training versus delegation
- Delegation versus abdication
- Identifying when and what can be delegated
- Identifying to whom you can delegate
- The process of delegation including follow through
- Planning and Organisational skills
- “Real” time management
- Major causes of time loss
- What are our constraints internally and externally and how do we go about identifying these and removing them
- The true costs of these constraints
- Leadership
- Identify the four key areas of leadership styles
- How and when to utilise your leadership styles
- The need for flexibility between leadership styles
- How to become assertive without aggression
- Consistency between leaders
- Gaining respect and trust
- The transition from friend to leader
- Professionalism in leadership
- Ownership of problems
- Cultural situations in leadership
- Hidden agendas
- Dealing with issues rather than hiding or avoiding them
- Interpersonal Skills
- Identification of negative conflict
- Identify the possible outcomes of negative conflict
- Understanding what conflict really is
- Conflict resolution
- Conflict between team members
- Dealing with difficult people
- Maintaining people’s respect
- Emotional intelligence
- Performance Development
- The difference between a Performance Appraisal and a Performance Development Interview
- How should you conduct a good PA/PDI? – process, time frame etc.
- What should be discussed in a PA/PDI?
- How to deal with performance issues
To go back to our main page – https://vjhenderson.co.nz/courses-2/management-development/the-course-for-team-leaders/