Home / The Course for Team Leaders – Detailed Content

The Course for Team Leaders – Detailed Content

To go back to our main page – http://vjhenderson.co.nz/courses-2/management-development/the-course-for-team-leaders/

  • The Changing Role of the Team Leader
    • Where are we now?
    • And where do we need to be?
    • The Team Leader’s/Manager’s role (12 Key Activity Areas)Accountability and empowerment
  • Legislation
    • Legislative requirements
    • Disciplinary procedures
    • Company practices and policies
    • What you can do and say
  • Setting Quality Standards
    • Identify the key factors to success
    • How to set qualitative and quantitative goals in performance and behaviour
    • Audit procedures – both formally and “as and when” required
    • Giving constructive feedback
  • Communication Skills
    • To identify the needs of the Team Leaders
    • Establish an effective communication network both internally and externally
    • How to maintain the communication network
    • Communication with staff i.e. giving directives and orders
    • Communication – VAK, perception, open & closed questions, specific & non specific
    • Giving and receiving feedback
    • Open communication – courageous conversations
    • Reporting back to Management
    • The downstream effect of ineffective communication
  • Internal Customer Care
    • The relationship between external and internal customer care
    • Why is internal customer care so important?
    • Who are your internal customers?
    • Why we need to communicate effectively with our customers
  • Teambuilding
    • Teambuilding
    • The 9 Building Blocks to developing an effective team
    • How to identify the real needs of your team
  • Change Management
    • What is the real reason people resist change?
    • What is the difference between planned change and sudden change?
    • The steps to planned change and sudden change
  • Delegation & Time Management
    • Training versus delegation
    • Delegation versus abdication
    • Identifying when and what can be delegated
    • Identifying to whom you can delegate
    • The process of delegation including follow through
    • Planning and Organisational skills
    • “Real” time management
    • Major causes of time loss
    • What are our constraints internally and externally and how do we go about identifying these and removing them
    • The true costs of these constraints
  • Leadership
    • Identify the four key areas of leadership styles
    • How and when to utilise your leadership styles
    • The need for flexibility between leadership styles
    • How to become assertive without aggression
    • Consistency between leaders
    • Gaining respect and trust
    • The transition from friend to leader
    • Professionalism in leadership (rumour and gossip)
    • Ownership of problems
    • Cultural situations in leadership
    • Hidden agendas
    • Dealing with issues rather than hiding or avoiding them
  • Interpersonal Skills
    • Identification of negative conflict
    • Identify the possible outcomes of negative conflict
    • Understanding what conflict really is
    • Conflict resolution
    • Conflict between team members
    • Dealing with difficult people
    • Maintaining people’s respect
    • Emotional intelligence
  • Performance Management
    • The difference between a Performance Appraisal and a Performance Development Interview
    • How should you conduct a good PA/PDI?  – process, time frame etc.
    • What should be discussed in a PA/PDI?
    • How to deal with performance issues

To go back to our main page – http://vjhenderson.co.nz/courses-2/management-development/the-course-for-team-leaders/