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Moving into Management – Detailed Content

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  • The changing role from worker to First Line Manager/Team Leader
    • What are the new roles and responsibilities which align with this role?
    • As the face of the business constantly changes so does the role of the Team Leader
    • What are these changes? And how does this impact on the Team Leader?
    • Professionalism
  • What are your legal responsibilities?
    • An overview of the legislative requirements
    • A number of changes have occurred in the past few years including The Health and
    • Safety In Employment Act which have a direct impact on the Team Leader’s role
    • There is a need for the Team Leaders to have a better understanding of these responsibilities
  • The need to start “Working on the Business, Not in the Business”
    • The need for a mind shift and for the Team Leaders to understand their new role
    • The transition from friend to leader
    • Can the Team Leader successfully do the work and manage the crew?
    • Coping with the change and not feeling bad about not always being hands on
  • What does all the management jargon and terminology really mean?
    • Acronyms such as KPI’s, SOP’s, LEAN etc are commonly used in todays companies
    • What do they mean and how does/should this impact on the Team Leader?
  • Team-Building
    • How to develop an effective Team
    • The Nine Building Blocks to creating an Effective Team
    • Managing conflict
  • Effective Communication
    • Why is communication so difficult and why does it cause so many problems when it’s not effective?
    • Basic techniques to improve communication
    • What are the common barriers to effective communication?
  • The Four Leadership Styles
    • What are they and why are they important?
    • Perception vs reality in the delivery of each leadership style
    • Dealing with differences such as Gen “Y” and the multicultural workforce
    • How and when to use each of the Leadership Styles
  • Time management and self organisation
    • Delegation
    • How to get through your daily workload
    • The importance of planning
  • The 5 key elements of effective management
    • Basic but effective tools to become totally effective in your role as Team Leader