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Working with Diverse Cultures

Half Day

Aim

To give selected staff the tools and understanding to better relate to colleagues from different cultures

Content

  • What different cultures do we associate with?
  • Unconscious basis and how this can impact on how we interact with other cultures
  • What is unconscious bias & how did we develop this?
  • Eliminating and unconscious bias we may have
  • Professionalism
  • New Zealand colloquialisms and how they may be misunderstood by other cultures
  • What are some of NZ’s colloquialisms & how these may be interpreted
  • How could their interpretations impact on other people of other cultures?
  • Understanding specific differences in cultures
  • Examples of how some other cultures have a hierarchical structure and it’s importance
  • Communicating with those from different cultures
  • Examples of how other cultures communicate
  • Examples of how other cultures learn
  • Best training techniques which are useful in training other cultures
  • Examples of how body language can influence communication
  • VAK and how to capitalise on these tools
  • Communicating in the consciously competent mode
  • How your tone of voice can influence a conversation
  • Engaging people so that they feel valued
  • Giving instructions with those different cultures
  • Being SMART when giving instructions
  • Resilience and patience
  • The importance of feedback when giving instructions – Open-ended questions
  • Utilising the appropriate Leadership Style
  • When to delegate and when to task allocate
  • Should we delegate or allocate tasks?
  • What is the difference, and why does this matter?