How often do you say, “I wish I had thought of saying that”, when you have been put “on the spot”? This work‑shop is designed to assist those people who find themselves in situations where they are required to respond immediately to sometimes unexpected remarks and questions from other people, whether they are business associates or colleagues.
The art of changing focus without offending
Dealing with the trouble maker
Handling questions in meetings
Dealing with difficult questions
Dealing with media interviews