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The Outstanding Receptionist/Telephonist

Duration
Half Day

Aim
A key role in any organisation, this is sometimes a difficult and demanding job. A customer will make instant judgements about the whole of your organisation based on the way he/she is dealt with by just one person in reception and on the telephone. This workshop enables participants to confidently and professionally deal with your company’s visitors and telephone callers, creating the right impression first time.

Content

  • Dealing with customers, can anyone do it?

  • The problem with first impressions

  • The reception area

  • Signing in and security

  • Finding out what visitors want

  • Communicating effectively with customers

  • The telephone as a first point of contact

  • Using your voice effectively on the telephone

  • Handling complaints