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Skills for Support Staff

Duration

One Day

Aim
Often support staff within an organisation are not fully recognised for the contribution they make to their organisation. This workshop is designed to develop initiative, organisation and planning skills and increase participants understanding of their vital role.

Content

  • Understanding what is expected of you and the role you have to play

  • 5 fundamental building blocks for successful office management

  • Working with more than one manager

  • Managing your time effectively

  • Handling the pressure at work

  • The importance of effective communication

  • The different roles people play during the day

  • Assertiveness skills – selling your ideas to managers

  • Stress at work – learning how to manage it