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Prevention and Management of Workplace Violence

Half Day


To provide participants with the tools to better manage workplace violence and minimise this occurring.


  • What is bullying or violence in the workplace?
    • Physical
    • Mental
    • Behavioural
    • Verbal
    • Direct
    • Intimidation
    • Indirect
  • What are the legal obligations and ramifications, the expectations (including OSH) and best practices to prevent or manage this?
  • What are your Policies and Procedures and Standard Operating Procedures both formal and informal?
  • What are the obligations of the directors, officers or staff in establishing a safe working environment – including utilisation of delegated authority?
  • How do we introduce this effectively in the induction programme including setting standards on the behavioural codes?
  • The Performance Review and how behaviour needs to be included to ensure prevention or reoccurrence of potential situations both formally and informally
  • The directors, officers or staffs responsibility to identify and manage stress created by bullying or intimidation in the workplace.
  • The steps to handling a potential situation or incident
  • How to deal with a potentially negative situation in an informal process
  • How to deal with a reactive situation in the case of bullying, violence or intimidation