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Positive Conflict Resolution

Duration
One Day

Aim

This workshop will teach you effective skills to confidently manage yourself in the face of personal and professional conflict. It will explain why conflict occurs and the individual styles we use to respond to it.

Content

  • How to become assertive without aggression

  • Respect

  • Identification of negative conflict

  • Identify the possible outcomes of negative conflict

  • Understanding what conflict is

  • Conflict resolution ‑ diffusing the situation

  • How to give and receive criticism in a positive manner

  • Conflict between team members

  • Dealing with difficult people

  • Communication