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Dealing with Difficult People

Duration

One Day
Aim

To develop the confidence and skills to manage people who demonstrate behaviours which create difficulties within the workplace.
Content

  • Why do we not address these problems?
  • Dealing with emotional and unreasonable people
  • Can we change a person’s behaviour?
  • Effective methods of communication
  • To manage – not be managed
  • How to review performance when it becomes a disciplinary matter
  • Managing your own emotional state to maintain self control and professionalism