Home / Courses / Personal Development Courses / Dealing with Difficult People

Dealing with Difficult People


One Day

To develop the confidence and skills to manage people who demonstrate behaviours which create difficulties within the workplace.

  • Why do we not address these problems?
  • Dealing with emotional and unreasonable people
  • Can we change a person’s behaviour?
  • Effective methods of communication
  • To manage – not be managed
  • How to review performance when it becomes a disciplinary matter
  • Managing your own emotional state to maintain self control and professionalism