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Dealing with Difficult People & Other Personalities

One Day


This workshop will further develop your skills to confidently manage yourself with difficult people & personalities. A common sense approach when interrelating with other people to enhance the way we function together.


  • Learning to understand people – we are all different
  • Why can a person react differently in similar situations?
  • Domestication and conditioning
  • Diversity bias
  • What is the difference between personality and behaviour?
  • Can you change these?
  • Dealing with your emotions – what is happening to me?
  • Methods to control or dis-establish yourself emotionally
  • Adapting to conditions
  • Respect & Professionalism
  • Understanding what conflict really is
  • What are you REALLY dealing with in this situation?
  • Conflict resolution – diffusing the situation
  • Is the conflict personal or professional?
  • The four types of conflict that we deal with on a day to day basis.
  • How to avoid the above four types
  • Open communication – courageous conversations
  • How to become assertive without aggression
  • How to give and receive feedback in a positive manner
  • Influencing the behaviour of people you have no authority over
  • The 3 ego states of a person – Transactional Analysis and how this impacts on behaviour
  • What can affect an individual on a day to day basis and how that alters their behaviour
  • Welcome to the animal kingdom
  • How close to the animal kingdom are humans when it comes to behaviour?
    • The sheep – loses direction
    • The donkey – is stubborn
    • The puppy – needs attention
    • ……..and more