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Assertiveness Skills

Half Day


Being assertive is completely different from being aggressive. By the end of this programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness. As a result they will be able to deal with themselves and other people with new confidence.


  • The difference between assertive, aggressive and passive behaviour
  • Effective assertive communication
  • Giving & receiving constructive feedback
  • Voicing your needs confidently
  • Developing your ‘Road Map’ to prepare yourself before the conversation
  • Learning to say ‘No’ without appearing abrupt
  • Techniques for handling difficult situations and people
  • The games people play
  • Self Awareness
  • Managing your tone of voice and stance
  • Recognising your value
  • 11 steps to elevating self esteem