Half Day
Aim
By the end of the programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness. As a result they will be able to deal with themselves and other people with new confidence.
Content
- The difference between assertive, aggressive and passive behaviour
- Effective assertive communication
- Giving & receiving constructive feedback
- Voicing your needs confidently
- Developing your ‘Road Map’ to prepare yourself before the conversation
- Learning to say ‘No’ without appearing abrupt
- Techniques for handling difficult situations and people
- The games people play
- Self Awareness
- Managing your tone of voice and stance
- Recognising your value
- 11 steps to elevating self esteem