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Assertiveness Skills


One Day

By the end of the programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness. As a result they will be able to deal with themselves and other people with new confidence.


  • Understanding the definition of assertiveness
  • Handling difficult people
  • Behavioural definitions
  • Choosing the right words
  • Awareness
  • The games people play
  • Steps to change
  • Analysis of power
  • Formula to success
  • Relationship matrix
  • Importance of self esteem and elevating self esteem
  • Coping with unfinished business
  • Effect of anxiety and conquest of fear
  • Future actions

Some comments from previous Assertiveness workshop participants

“Course provided what was promised”

“Enjoyed finding out more about myself”

“Excellent presentation with efficient use of styles (gestures, body language, dramatics)”