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Assertiveness Skills

Half Day


By the end of the programme participants will have worked through the skills needed to handle a variety of real life situations which require them to use their assertiveness. As a result they will be able to deal with themselves and other people with new confidence.


• Understanding the definition of assertiveness

• Handling difficult people

• Behavioural definitions

• Choosing the right words

• Awareness

• The games people play

• Steps to change

• Analysis of power

• Formula to success

• Relationship matrix

• Importance of self esteem and elevating self esteem

• Future actions

• Coping with unfinished business

• Effect of anxiety and conquest of fear