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Performance Development & Review Interviews

Half Day


To provide participants with the knowledge required to maximise the effectiveness of the performance review process and deal with performance issues, as well as avoiding pitfalls if disciplinary action becomes necessary.


  • Appreciate performance development from a strategic perspective in terms of the organisation’s values
  • Pitfalls and misconceptions
  • Understand how to measure both technical and behavioural activity areas
  • Agreeing upon performance indicators and measures
  • Monitoring performance and providing timely feedback
  • Giving and receiving feedback in a professional manner
  • How to avoid giving feedback at a personal level
  • The review cycle
  • Planning and preparation
  • Conducting a performance review interview
  • Assisting individuals to plan their career
  • Using questioning and listening skills effectively
  • How to implement coaching techniques to improve/develop performance