Half Day
Aim
To assist Team Leaders, Supervisors and Managers to more effectively manage their responsibilities in the area of maintaining disciplines both formally and informally. To provide them with the procedures they are required to follow under the current legislation so that they can manage employment relationship problems more effectively
Content
- Being aware of and understanding the employment laws relating to the disciplinary process and grievance process
- Personal grievances, disputes and employment relationship problems
- How to turn discipline into a positive experience/positive conflict resolution
- Informal counselling procedures
- Formal disciplinary procedures
- Coaching to maintain standards
- Management vs Leadership
- How and when to manage
- How and when to lead
- The need for constant affirmation