What is the difference?
Why Managers & Team Leaders of all levels need both qualities
To give Managers, Team Leaders and Supervisors a better understanding of the difference between the two qualities and how these can help improve both their performance and their staffs productivity.
• The changing role of these positions in today’s working environment
• The nine building blocks for building an effective team
• Team performance and how to develop a more effective team
• How to get “buy in” and develop enthusiastic staff
• The difference between Leadership and Management
• When to lead and when to manage
• Why we need both qualities