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How to Manage Behaviours and Attitudes

Duration
One Day

The key to managing “personalities

Aim
To assist all managers and front line team leaders to deal with personality behaviours which disrupt the working environment and create disharmony to the team.

To assist people who have to deal with demanding and difficult colleagues, external contacts and customers

Content

  • What is the difference between personality and behaviour?

  • Which should you manage?

  • What types of people do we have to deal with?

  • Welcome to the animal kingdom

    • The sheep – loses direction
    • The donkey – is stubborn
    • The puppy – needs attention
    • …….and more
  • Learning to understand people

  • Domestication and conditioning

  • Dealing with conflict

  • Professionalism

  • Dealing with your emotions

  • First impressions are not always real

  • Management vs leadership

  • How to set measureable standards in behaviour

  • Changing behaviour

  • DOPE test – a fun self behavioural assessment