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Selling on an Inbound Telephone Call

Responding to incoming calls and established customers

Duration
Half Day

Aim
Many of us rely on existing customers ringing in to place orders. A lot of enquiries and first time orders come in by telephone too. Do your staff maximise these valuable calls? Do they improve wherever possible on what the customer initially offers? Do they attempt to turn enquiries into orders? This seminar will help alert them to the potential extra business waiting to be developed.

Content

  • Can anyone sell on the telephone?

  • Is using the telephone an advantage?

  • What you must know before you answer the telephone

  • Extracting information through dialogue

  • Using selling points and benefits

  • Presenting the price

  • Coping with resistance / objections

  • Turning an enquiry into an order