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Sales with a Twist

Half Day


Aim

To provide selected staff with the skills to better relate with their client base, both the retail customer and the production customer.


Content

• What is the difference between customer service and customer care?

• Which has the biggest positive impact on the customer?

• The basics of communication which will assist in dealing with each and every new client

• Meeting and greeting the client

• What is image and the impact this has on the customer

• What questions should we ask our customers so as to better meet their needs?

• The importance of giving customers options or choices

• How to best guide the customer to make the right choice

• Keeping the customer up to date with progress

• Debriefing the customer prior to signing off the job

• What, when and how to escalate a situation

• Closing the transaction