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Sales – An Everyday Process

Half Day


To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.


  Can anyone sell?

  The differences between selling on the telephone and selling face to face

  How your tone of voice can influence a conversation

  The types of questions to utilise

  What really is listening?

  The barriers to communication that we need to be aware of when speaking with our customers

  How to soft sell by using benefits and features

  Developing rapport so that sales is an outcome

  Upselling – the easy sale

  Buying signals

  Managing resistance

  Closing the sale