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Sales – An Everyday Process

Half Day

Aim

To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.

Content

  • Can anyone sell?
  • The differences between selling on the telephone and selling face to face
  • How your tone of voice can influence a conversation
  • The types of questions to utilise
  • What really is listening?
  • The barriers to communication that we need to be aware of when speaking with our customers
  • How to soft sell by using benefits and features
  • Developing rapport so that sales is an outcome
  • Upselling – the easy sale
  • Buying signals
  • Managing resistance
  • Closing the sale