To assist participants to turn missed opportunities into sales. To give an understanding of the process of sales and how this can be turned into a natural occurrence.
• Can anyone sell?
• The differences between selling on the telephone and selling face to face
• How your tone of voice can influence a conversation
• The types of questions to utilise
• What really is listening?
• The barriers to communication that we need to be aware of when speaking with our customers
• How to soft sell by using benefits and features
• Developing rapport so that sales is an outcome
• Upselling – the easy sale
• Buying signals
• Managing resistance
• Closing the sale