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Quality Assurance – A Shared Responsibility

Quality Means Doing It Right When No One is Looking

Every Job is a Self Portrait of Those Who Did It. Autograph Your Work with Quality

One Day


This course introduces participants to the concepts of quality. This course will equip them with the tools and teamwork skills needed to develop and sustain continuous improvement in their everyday activities.


  • Quality Management – The Philosophy of Edward Deming
  • Building your team
  • Empowerment
  • The process to achieve this effectively
  • Motivating the team to take control
  • The chain reaction to improvement
  • The downstream impact
  • The cracks in quality
    • An overview of the pitfalls and traps
    • Unrealistic expectations
    • How and why things go wrong