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How to Solve Problems and Implement Decisions

Half Day

To provide team leaders & support staff with the skills to use effective problem solving techniques for continuous improvement.

Designed for

  • Team leaders who need to improve problem solving techniques

  • Support staff who are required to manage their own jobs

  • Those organisations who recognise the need to reduce crisis management

  • Those organisations starting up the path of Total Quality Management


  • 7 steps to effective problem solving

  • 7 data collection tools

  • Interpretation of data

  • Identifying and exploring optional solutions to the problem, taking action and implementing your decision.

Expected Outcomes

  • More effective problem solving

  • Skills in data collection

  • Improved decision making & a reduction of band aiding

  • Reduction in loss management