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How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%

Do it once. Do it right!
The nuts and bolts of “Working Smarter not Harder”
Use your constraints to enhance productivity


One Day


Waste (loss management) within the service industry can run as high as 50%
Waste (loss management) within the manufacturing industry can run as high as 20%

This programme will help you identify areas of loss management within your organisation whether it be reworks, under utilisation of staff, the telephone or unchargeable time.


• A better understanding of why loss management occurs

• The Waterfall Effect
• The need for metrication to better understand the true cost

• What are the key areas where loss management occurs?

• A better understanding of the need to reduce loss

• How do these costs impact on the company profits?
• How can these factors impact on staff morale?
• How these repetitive issues can impact on team dynamics and/or interdepartmental relationships

• The invisibles we do not see

• Are your meetings effective?
• How effective are your communication systems?
• Does this effect only you or is there a downstream effect?
• Making your delegation process work effectively
• Evaluating the effectiveness of your work flow processes
• The need to reduce double handling

• The need for standards

• Why we need a benchmark to work to
• How to set the benchmark
• How to move the benchmark as the standards improve
• Non-conformances

• Work flow processes

• Identification of repetitive problems

• Ineffective training

• Double handling

• How Service Level Agreements can assist this process