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Client Relationships – Manage and Develop Them

The need to develop customer relationships is essential for the success of any business in today’s climate

Duration

Half Day

Aim
The need to develop customer relationships is essential for the success of any business in today’s climate
New customers are hard to find at the best of times. So it simply doesn’t make sense to neglect and lose those you already have and then have to spend valuable marketing money replacing them.

Content

  • What is the customer looking for from a supplier?

  • Establishing a good relationship ‑ start as you mean to go on

  • Get to know your client base

  • Be alert to account inactivity

  • Find out what you can do for them by encouraging feedback

  • Encouraging repeat business