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Business Development
  • Building Client Relationships
  • Engaging Our Customers
  • Handling Difficult Customers
  • How do We “Up the Ante”?
  • How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%
  • How to Prepare a Business Plan
  • How to Write Up & Control SOP’s (Standard Operating Procedures)
  • Improve Performance Through Service Level Agreements
  • Quality Assurance – A Shared Responsibility
  • Root Cause Analysis for Effective Problem Solving
  • Sales – An Everyday Process
  • Sales with a Twist
  • Strategic Planning to Grow Your Business
  • Telephone Sales – An Everyday Process
  • Telephone Techniques for Courtesy & Service
  • The ‘Triple A’ Programme
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    VJ Henderson
    PO Box 1687
    Dunedin 9054

    Ph 03 4534202
    Email VJ Henderson

  • Celebrating 24 Years
Copyright VJ Henderson 2016
  • Home
  • 2022 Course Planners
  • About
  • Booking Form
  • Contact
  • Courses
    • Management Development Courses
    • Legislation Courses
    • Business Development Courses
    • Personal Development Courses
  • In-Company Training