Business Development
- Advanced Sales for the Retail Sector
- All About Cold Calling
- All About Customer Care
- All About Handling Difficult Customers
- All About Sales
- All About Telephone Techniques for Courtesy and Service
- Client Relationships – Manage and Develop Them
- How to Avoid Being Classified as Just Another Rep
- How to Identify Those Hidden Costs
- How to Solve Problems and Implement Decisions
- How to Overcome Objections and Close the Sale
- How to Prepare a Business Plan
- Key Account Management
- Merchandising
- Psychology of Selling
- Selling on an Inbound Telephone Call
- Strategic Partnering – How to Make it Work
- Strategic Planning
- Successful, Creative and Lateral Thinking
- Systems to Idenity Profit Signals