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Advanced Team Leaders – Detailed Content

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Case study
To evaluate and fine tune the transfer of learning from Stage One and/or previous management workshops. The case study is extensive in assessing  and applying the understanding of the management jargon by putting the words into an action which will achieve the desired outcomes. It focuses on Best Management Practices

  • The Team Leader’s responsibility 
  • Update on current legislation
    • • Open forum on questions
    • • Includes recommended guidelines for disciplinary procedures with templates
  • Effective staff training
    • • How adults learn
    • • The learning process
    • • How to develop a Training Needs Analysis (TNA)
    • • How to train effectively
    • • Standard Operating Procedures (SOP’s) and how to write them
    • • Reinstructing an experienced worker
  • Leadership
    • • Strategies for different situations
    • • How and when we should utilise the four leadership styles
    • • Theory X vs Theory Y Management
    • • An analysis of your own management style
    • • When should we lead and when should we manage?
  • Goal Setting
    • • How to set goals effectively in both performance and behaviour
    • • Authority vs Accountability vs Responsibility
  • Communication
    • • Communication including exercises distinguishing between facts vs inference, listening skills
    • • Giving feedback effectively with exercises covering this topic
  • Preventing and Managing Conflict
    • • Counselling
    • • Maintaining Disciplines
    • • An understanding of Transactional Analysis to recognise the “Games People Play”
    • • What can affect an individual on a day to day basis and how that alters their behaviour
    • • Individual behaviour and how to manage this including setting standards in behaviour
    • • Small group behaviour and handling effective meetings
  • Planning
    • • Proactive vs reactive
    • • Long term and short term
  • Motivation
    • • What works & what doesn’t
  • Problem Solving
    • • The data collection tools and how to use these to present your findings
    • • The steps to effective problem solving
    • • Analysing data
    • • Analysing people’s opinions
    • • Coming to a decision
  • Relationships
    • • Individual, team, inter-departmental
    • • A better appreciation of development and implementation of individual and team development concepts