Management Development
- Enhance Your Leadership Skills
- Moving Into Management
- The Course for Team Leaders
- The Advanced Team Leaders Course
- The Nine Step Management Programme The Final Step – Stage 3 Team Leaders
- Management Tools
- Industry Specific Management Training
- The Essential Skills for Managers – Walking the Talk
- Achieving Higher Productivity with Your Staff
- Enhancing Team Dynamics & Ownership
- An Introduction to the Essentials of Effective Project Management
- Giving Constructive Feedback on the Run
- How to Delegate & Task Allocate
- How to Find “Time” to Manage
- How to Manage Behaviours and Attitudes
- How to Use the Tools of a Performance Management Process Effectively
- How Your Leadership Skills Can Have a Positive or Negative Affect on the Motivation of Your Staff/Colleagues
- Improve Profit & Productivity Through Serious Performance Management
- Improve Your Organisational Skills
- Leadership Skills vs Management Skills
- Maintaining Disciplines with Colleagues
- Making KPI’s Measureable, Relevant & User Friendly
- Managing Change in the Workplace
- Managing Staff in a Professional Environment
- Mentoring in the Workplace
- Performance Management & Review Interviews
- Staff Selection & Recruitment
- Teaching Work Skills – Learn How to Train Your Staff
- The D.O.P.E Test for Leaders – What’s My Fit?
- Teambuilding – A Formulae That Works
- The Training Process From Beginning to End
- Work Shift, Mind Shift & Redundancy
Business Development
- “All About” Building Client Relationships
- “All About” Engaging Our Customers
- “All About” Handling Difficult Customers
- “All About” Telephone Techniques for Courtesy & Service
- How do We “Up the Ante”?
- How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%
- How to Prepare a Business Plan
- How to Write Up & Control SOP’s (Standard Operating Procedures)
- Improve Performance Through Service Level Agreements
- Quality Assurance – A Shared Responsibility
- Root Cause Analysis for Effective Problem Solving
- Sales – An Everyday Process
- Sales with a Twist
- Strategic Planning to Grow Your Business
- The ‘Triple A’ Programme
Personal Development
- Assertiveness Skills
- Body Language – Facts & Myths
- Dealing with Difficult People & Other Personalities
- Dealing with Irate & Frustrated Customer/Clients
- Effective Business Report Writing
- Essential Skills for PA’s & Secretaries
- Event Management
- Governance – An Introduction
- How to Handle Differences in Other People
- How to Reduce Conflict
- Interpersonal Communication Skills
- Leadership of Effective Meetings
- Making the Most of Your Time
- Media Massage
- Polished Presentation Skills
- Polishing Your Skills – For Office and Administration Staff
- Positive Negotiations
- Power Reading
- Prevention and Management of Workplace Violence
- Recognising & Coping with Stress
- Sun Tzu – “The Art of War”
- Tailored Courses to Meet Your Organisation’s Needs
- The Brick on Your Path to Success – How it was Constructed and How to Demolish It
- The D.O.P.E test for Individuals and Teams – “What’s My Fit?”
- The Outstanding Receptionist/Telephonist
- Think Fast, Speak Well
- Training the Trainer
- Write To Be Read
- Why People Can Push Our Buttons