• Home
  • About
  • Courses
    • Management Development
    • Legislation Courses
    • Personal Development
    • Business Development
  • In-Company Training
  • 2020 Course Planners
  • Booking Form
  • Contact
Logo Logo Logo Logo
    • Home
    • About
    • Courses
      • Management Development
      • Legislation Courses
      • Personal Development
      • Business Development
    • In-Company Training
    • 2020 Course Planners
    • Booking Form
    • Contact
Management Development
  • Enhance Your Leadership Skills
  • Moving Into Management
  • The Course for Team Leaders
  • The Advanced Team Leaders Course
  • The Nine Step Management Programme The Final Step – Stage 3 Team Leaders
  • Management Tools
  • Industry Specific Management Training
  • The Essential Skills for Managers – Walking the Talk
  • Achieving Higher Productivity with Your Staff
  • Enhancing Team Dynamics & Ownership
  • An Introduction to the Essentials of Effective Project Management
  • Giving Constructive Feedback on the Run
  • How to Delegate & Task Allocate
  • How to Find “Time” to Manage
  • How to Manage Behaviours and Attitudes
  • How to Use the Tools of a Performance Management Process Effectively
  • How Your Leadership Skills Can Have a Positive or Negative Affect on the Motivation of Your Staff/Colleagues
  • Improve Profit & Productivity Through Serious Performance Management
  • Improve Your Organisational Skills
  • Leadership Skills vs Management Skills
  • Maintaining Disciplines with Colleagues
  • Making KPI’s Measureable, Relevant & User Friendly
  • Managing Change in the Workplace
  • Managing Staff in a Professional Environment
  • Mentoring in the Workplace
  • Performance Management & Review Interviews
  • Staff Selection & Recruitment
  • Teaching Work Skills – Learn How to Train Your Staff
  • The D.O.P.E Test for Leaders – What’s My Fit?
  • Teambuilding – A Formulae That Works
  • The Training Process From Beginning to End
  • Work Shift, Mind Shift & Redundancy
Legislation
  • Employment Related Legislation
  • Hazard Identification & Risk Assessment
  • Performance Problems & Disciplinary Procedures
  • Working with Unions in those Difficult Situations
Business Development
  • “All About” Building Client Relationships
  • “All About” Engaging Our Customers
  • “All About” Handling Difficult Customers
  • “All About” Telephone Techniques for Courtesy & Service
  • How do We “Up the Ante”?
  • How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%
  • How to Prepare a Business Plan
  • How to Write Up & Control SOP’s (Standard Operating Procedures)
  • Improve Performance Through Service Level Agreements
  • Quality Assurance – A Shared Responsibility
  • Root Cause Analysis for Effective Problem Solving
  • Sales – An Everyday Process
  • Sales with a Twist
  • Strategic Planning to Grow Your Business
  • The ‘Triple A’ Programme
Personal Development
  • Assertiveness Skills
  • Body Language – Facts & Myths
  • Dealing with Difficult People & Other Personalities
  • Dealing with Irate & Frustrated Customer/Clients
  • Effective Business Report Writing
  • Essential Skills for PA’s & Secretaries
  • Event Management
  • Governance – An Introduction
  • How to Handle Differences in Other People
  • How to Reduce Conflict
  • Interpersonal Communication Skills
  • Leadership of Effective Meetings
  • Making the Most of Your Time
  • Media Massage
  • Polished Presentation Skills
  • Polishing Your Skills – For Office and Administration Staff
  • Positive Negotiations
  • Power Reading
  • Prevention and Management of Workplace Violence
  • Recognising & Coping with Stress
  • Sun Tzu – “The Art of War”
  • Tailored Courses to Meet Your Organisation’s Needs
  • The Brick on Your Path to Success – How it was Constructed and How to Demolish It
  • The D.O.P.E test for Individuals and Teams – “What’s My Fit?”
  • The Outstanding Receptionist/Telephonist
  • Think Fast, Speak Well
  • Training the Trainer
  • Write To Be Read
  • Why People Can Push Our Buttons
Display footer
  • Menu
    • Home
    • About
    • In-Company Training
    • Booking Form
    • Contact
  • Courses
    • Management Development Courses
    • Personal Development Courses
    • Business Development Courses
  • Contact

    VJ Henderson
    PO Box 1687
    Dunedin 9054

    Ph 03 4534202
    Email VJ Henderson

  • Celebrating 24 Years
Copyright VJ Henderson 2016