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    • Home
    • 2022 Course Planners
    • About
    • Booking Form
    • Contact
    • Courses
      • Management Development Courses
      • Legislation Courses
      • Business Development Courses
      • Personal Development Courses
    • In-Company Training
Management Development
  • Enhance Your Leadership Skills
  • Moving Into Management
  • The Course for Team Leaders
  • The Advanced Team Leaders Course
  • Make Tomorrow’s Vision Your Reality – A Manager’s Road Map
  • Management Tools
  • Industry Specific Management Training
  • The Essential Skills for Managers – Walking the Talk
  • Achieving Higher Productivity Through Effective Leadership
  • Enhancing Team Dynamics & Ownership
  • An Introduction to the Essentials of Effective Project Management
  • Giving Constructive Feedback on the Run
  • How to Delegate or Task Allocate
  • How to Find “Time” to Manage
  • How to Manage Behaviours and Attitudes
  • How to Use the Tools of a Performance Management Process Effectively
  • How Your Leadership Skills Can Have a Positive Or Negative Affect on the Motivation of Your Staff/Colleagues
  • Improve Profit & Productivity Through Serious Performance Management
  • Improve Your Organisational Skills
  • Introducing Change Effectively for a Smooth Transition
  • Leadership Skills vs Management Skills
  • Maintaining Disciplines with Colleagues
  • Making KPI’s Measureable, Relevant & User Friendly
  • Managing Staff in a Professional Environment
  • Mentoring in the Workplace
  • Performance Development & Review Interviews
  • Reducing the Risk in Selecting the Right People for Promotion
  • Staff Selection & Recruitment
  • The D.O.P.E Test for Leaders – What’s My Fit?
  • Teambuilding – A Formulae That Works
  • The Training Process From Beginning to End
  • Work Shift, Mind Shift & Redundancy
Legislation
  • Employment Related Legislation
  • Hazard Identification & Risk Assessment
  • Performance Problems & Disciplinary Procedures
  • Working with Unions in those Difficult Situations
Business Development
  • Building Client Relationships
  • Engaging Our Customers
  • Handling Difficult Customers
  • How do We “Up the Ante”?
  • How to Identify Those Hidden Costs & Improve Profitability by No Less Than 10%
  • How to Prepare a Business Plan
  • How to Write Up & Control SOP’s (Standard Operating Procedures)
  • Improve Performance Through Service Level Agreements
  • Quality Assurance – A Shared Responsibility
  • Root Cause Analysis for Effective Problem Solving
  • Sales – An Everyday Process
  • Sales with a Twist
  • Strategic Planning to Grow Your Business
  • Telephone Sales – An Everyday Process
  • Telephone Techniques for Courtesy & Service
  • The ‘Triple A’ Programme
Personal Development
  • Assertiveness Skills
  • Body Language – Facts & Myths
  • Dealing with Difficult People & Other Personalities
  • Dealing with Irate & Frustrated Customer/Clients
  • Developing Your Resilience Skills
  • Effective Business Report Writing
  • Essential Skills for Personal & Executive Assistants
  • Event Management
  • Governance – An Introduction
  • How to Handle Differences in Other People
  • How to Reduce Conflict
  • How Unconscious Bias Can Impact on Workplace Diversity
  • Interpersonal Communication Skills
  • Making the Most of Your Time
  • Making Those Meetings Effective
  • Polished Presentation Skills
  • Polishing Your Skills – For Office and Administration Staff
  • Positive Negotiations
  • Power Reading
  • Prevention and Management of Workplace Violence
  • Recognising & Coping with Stress
  • Sun Tzu – “The Art of War”
  • Tailored Courses to Meet Your Organisation’s Needs
  • Teaching Work Skills – Learn How to Train Your Staff Effectively
  • The D.O.P.E Test for Individuals and Teams – What’s My Fit?
  • The Outstanding Reception/Telephonist
  • Think Fast, Speak Well
  • Training the Trainer
  • Transactional Analysis – A Tool to Enhance Workplace Relations
  • Working with Diverse Cultures
  • Write To Be Read
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    VJ Henderson
    PO Box 1687
    Dunedin 9054

    Ph 03 4534202
    Email VJ Henderson

  • Celebrating 24 Years
Copyright VJ Henderson 2016
  • Home
  • 2022 Course Planners
  • About
  • Booking Form
  • Contact
  • Courses
    • Management Development Courses
    • Legislation Courses
    • Business Development Courses
    • Personal Development Courses
  • In-Company Training