Management Development
- Achieving Higher Standards with your Staff
- Advanced Team Leaders Course
- Essential Project Management Skills
- “Get Real” – Management Systems
- How to Delegate Really, Really Well
- How to Find Time to Manage
- How to Manage Behaviours and Attitudes
- Improve Performance Through Service Level Agreements
- Industry Specific Management Training
- Introducing Change Effectively to get “Buy In”
- Leadership Skills
- Making KPIs Really Work For You
- Management Tools
- Managing Redundancy
- Managing Staff in the Professional Environment
- Mentoring in the Workplace
- Motivation – the Key to Success
- Moving Into Management
- Performance Management and Review Interviews
- Planning for Tomorrow for Middle and Frontline Management
- Serious Performance Management
- Staff Selection and Recruitment
- Successful Management of Your Sales Team
- Teaching Work Skills
- The Course for Team Leaders
- The Essential Skills for Managers – Walking the Talk
- The Four Leadership Syles of an Effective Leader
- The Nine Stage Management Programme – The Final Step – Stage 3 Team Leaders
- The Training Process From Beginning to End
- Thriving on Chaos – Managing Crisis
- Training the Trainer
- Work Shift, Mind Shift and Redundancy
Business Development
- Advanced Sales for the Retail Sector
- All About Cold Calling
- All About Customer Care
- All About Handling Difficult Customers
- All About Sales
- All About Telephone Techniques for Courtesy and Service
- Client Relationships – Manage and Develop Them
- How to Avoid Being Classified as Just Another Rep
- How to Identify Those Hidden Costs
- How to Solve Problems and Implement Decisions
- How to Overcome Objections and Close the Sale
- How to Prepare a Business Plan
- Key Account Management
- Merchandising
- Psychology of Selling
- Selling on an Inbound Telephone Call
- Strategic Partnering – How to Make it Work
- Strategic Planning
- Successful, Creative and Lateral Thinking
- Systems to Idenity Profit Signals
Personal Development
- Assertiveness Skills
- Building Your Self Confidence
- Cross Cultural Hospitality
- Dealing with Difficult People
- Do You Float, Flutter, Fly or Flow?
- Effective Business Report Writing
- Effective Business Writing
- Essential Skills for PAs and Secretaries
- Gaining the Balance in Life
- How To Get Through to You
- How To Handle Differences in Other People
- How To Run Effective Meetings
- Interpersonal Communication Skills
- Making the Shift from Your Culture to New Zealand
- Manage Your Time More Effectively
- Media Massage
- Negotiation to Win
- Polished Presentation Skills
- Positive Conflict Resolution
- Power Reading
- Re-Inventing Yourself in Retirement
- Skills for Support Staff
- Surviving the Workplace Bully
- The Outstanding Receptionist/Telephonist
- Think Fast – Present Well
- Think Fast Quick Response
- Turbo Charge Your Brain Power
- Understanding Yourself and Your Colleagues